Data Deletion Instructions

Email [email protected] with the subject “Data deletion request”, or contact WhatsApp at +856 20 9669 9773 and say that you want to request deletion of your personal information.

For a Messenger request, identify the Page “ຮັບສອນ Microsoft Excel” (facebook.com/excelaos), the name you used in the conversation, the approximate dates and the information you want deleted. For a website enquiry, identify the contact details you submitted and the approximate enquiry date.

For a WhatsApp request, identify the number or account you used to contact +856 20 9669 9773, the approximate conversation dates and the information you want deleted. Send only enough information to locate your records; do not send a verification code or account password.

Send only the information needed to locate the records. We may ask for enough information to confirm that the request concerns your data. Do not send your Facebook password, access tokens, payment details or identity documents in the initial request.

You may request deletion of enquiry records held by us, and Messenger-related records in our assistant systems. These can include message text, generated replies, Page-specific user identifiers, message identifiers, message times and recent conversation context.

Our Messenger assistant uses Meta Messenger, n8n Cloud and the DeepSeek API. Messages and recent context supplied to the AI service may include personal information that you chose to type.

You may also request deletion of WhatsApp-related records held by us, including message text, generated replies, contact and message identifiers, message times, delivery records, limited recent conversation context and conversation-control records. Our WhatsApp assistant uses WhatsApp/Meta, YCloud, n8n Cloud and the DeepSeek API. Personal information you type in a question may be included in the question or recent context supplied to DeepSeek.

A team member handles the request manually under our privacy process. As stated in our Privacy Policy, we will action your request within 30 days. The chatbot does not perform deletion automatically.

We will identify relevant records in systems we control and handle the request through the available deletion controls or provider procedures. We will explain the outcome and any limits that affect the request. This is not a promise that every provider's copies can be erased immediately or that every system has the same retention period.

Deleting a message or conversation in Messenger does not itself erase copies already processed by our systems or service providers. Send a separate request to our team if you want us to handle deletion of those records.

Provider records and backups are subject to the applicable service settings, retention policies and available deletion procedures. Our two-year enquiry-data period does not establish the retention period for all Messenger, n8n Cloud or DeepSeek records.

Deleting a WhatsApp message or chat does not itself erase copies already processed by us or our service providers. Send a separate request to our team. We use available deletion controls or provider procedures and explain any limits; we cannot promise immediate or complete deletion of every provider copy or backup. The enquiry-data period does not set retention for all WhatsApp/Meta, YCloud, n8n Cloud or DeepSeek records.